We are always working hard to resolve issues before they can cause problems for you, and proactively manage your IT so that things run as smoothly as possible, but occasionally incidents will arise that require our support to resolve. Have no fear, we are always waiting at the gate, ready to take the necessary actions and steps to get you back ON track.
To start the support process simply email us at email@example.com and the ticketing process will be initiated. Once the process is started here’s what you can expect:
Not only have we established an easy and informative way to get the help you need when a problem occurs, but we are committed to getting you the resolution you need as quickly as possible so business can resume as usual. We promise a 4 hour response time for our clients, but the truth is we are often able to get on the case much quicker.
*A note to all of our current valued clients. Please keep in mind that in order to contact us for support please use Option 1 at our phone prompts or e-mail our support desk directly. Option 2 on our phone prompts is reserved as a sales line. This helps us better service your needs and prioritize your concerns.
For fast and effective solutions to the problems that threaten your productivity reach out the experts at Solomon IT Consulting. Give us a call at (865) 309-4343 or send us an email at firstname.lastname@example.org to learn about how we provide the services and support you can rely on.